At ph28, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains what personal data ph28 collects from Filipino players, how we use it, who we share it with, and the rights you have over your own information under Philippine data protection law.
Summary: ph28 collects personal data to operate your account, process transactions, comply with Philippine regulatory requirements, and improve your gaming experience. We do not sell your personal data to third parties. You have the right to access, correct, and request deletion of your data at any time by contacting ph28 support. This policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
1.1 This Privacy Policy ("Policy") describes how ph28 ("ph28," "we," "us," "our") collects, processes, stores, and protects the personal data of users ("you," "your," "Player") who access or use the ph28 online gaming platform, including the ph28 website and any related mobile applications or services (collectively, the "Platform").
1.2 ph28 is committed to protecting the privacy and personal data of all Filipino players in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
1.3 By registering an account on ph28 or using the Platform in any manner, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
1.4 This Policy should be read together with ph28's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
2.1 ph28 collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, Philippine mobile number, residential address | Account communication, support, transaction notifications |
| Financial Data | GCash number, bank account details, transaction history, deposit and withdrawal records | Payment processing, AML compliance, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, service improvement |
| Usage Data | Games played, bet amounts, session duration, bonus usage, login history | Responsible gaming monitoring, personalization, analytics |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, dispute resolution, quality assurance |
| Verification Documents | Copies of government-issued IDs, proof of address, selfie verification images | KYC compliance, regulatory requirements |
2.2 ph28 does not collect sensitive personal information beyond what is strictly necessary for regulatory compliance, including identity verification documents required under Philippine anti-money laundering regulations.
3.1 ph28 collects personal data through the following means:
3.2 ph28 will always inform you at the point of collection what data is being collected and for what purpose, to the extent required by Philippine law.
4.1 ph28 uses your personal data for the following purposes:
4.2 ph28 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by Philippine law.
5.1 ph28 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
6.1 ph28 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. ph28 may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
6.2 All third-party service providers that process personal data on behalf of ph28 are required to do so under written data processing agreements that impose obligations consistent with the Philippine Data Privacy Act of 2012.
6.3 In the event of a merger, acquisition, or sale of all or part of ph28's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. ph28 will notify you of any such transfer in advance.
7.1 ph28 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The following categories of cookies are used:
7.2 You may manage your cookie preferences through your browser settings or through the ph28 cookie preference center available on the Platform. Disabling non-essential cookies will not affect your ability to use the core features of ph28.
7.3 ph28 does not use cookies to collect sensitive personal information or to track your activity on third-party websites outside the ph28 Platform.
Most web browsers accept cookies by default. You can configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that some features of the ph28 Platform may not function correctly if cookies are disabled.
8.1 ph28 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
8.2 The following retention periods apply to key categories of personal data:
8.3 When personal data is no longer required, ph28 will securely delete or anonymize it in accordance with industry best practices and applicable Philippine law.
9.1 ph28 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph28 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Philippine Data Privacy Act of 2012.
9.3 While ph28 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your ph28 account credentials and for notifying ph28 immediately if you suspect unauthorized access to your account.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph28:
10.2 To exercise any of the above rights, please contact ph28's Data Protection Officer at the contact details provided in Section 14. ph28 will respond to all data rights requests within thirty (30) days of receipt, in accordance with the Philippine Data Privacy Act.
10.3 ph28 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized parties.
Please note: Certain data rights may be limited where ph28 is required to retain or process your data to comply with Philippine legal obligations, including AML regulations and PAGCOR licensing requirements. ph28 will explain any such limitations when responding to your request.
11.1 The ph28 Platform is strictly intended for individuals aged twenty-one (21) years and above. ph28 does not knowingly collect personal data from individuals under the age of 21.
11.2 If ph28 becomes aware that personal data has been collected from a person under the age of 21, ph28 will take immediate steps to delete such data and close the associated account. Any funds deposited by an underage player will be handled in accordance with applicable Philippine law and regulatory guidance.
11.3 If you believe that ph28 has inadvertently collected personal data from a person under the age of 21, please contact ph28 support immediately using the contact details in Section 14.
12.1 ph28 uses your gaming activity data — including session duration, bet frequency, deposit patterns, and loss history — to monitor for signs of problem gambling and to support responsible gaming interventions. This processing is carried out in the legitimate interests of player welfare and in compliance with PAGCOR responsible gaming requirements.
12.2 Where ph28's responsible gaming systems identify patterns consistent with problem gambling, ph28 may use your contact data to reach out with responsible gaming information, or to apply account restrictions in accordance with ph28's Responsible Gaming Policy.
12.3 Self-exclusion data is retained and actively enforced for the duration of your self-exclusion period. ph28 will not use self-exclusion data for any purpose other than enforcing your exclusion and complying with regulatory reporting obligations.
12.4 For more information on ph28's responsible gaming tools and resources available to Filipino players, please visit our Responsible Gaming page.
Gambling is addictive. Know when to stop. ph28 is committed to the welfare of all Filipino players. If you are concerned about your gaming habits, please use the responsible gaming tools available in your ph28 account settings.
13.1 ph28 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
13.2 Where changes to this Policy are material, ph28 will provide advance notice to registered players via email or an in-platform notification prior to the changes taking effect. For non-material changes, the updated Policy will be posted on the ph28 Platform with an updated effective date.
13.3 Your continued use of the ph28 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and may close your account in accordance with ph28's Terms & Conditions.
14.1 ph28 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or complaints regarding this Privacy Policy or ph28's data processing practices, please contact the ph28 DPO:
14.2 If you are not satisfied with ph28's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Philippine Data Privacy Act of 2012.
14.3 ph28's Filipino-speaking support and privacy teams are available to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines with any data privacy queries.
Six ways ph28 keeps your personal data safe and respects your rights as a Filipino player.
ph28 operates in full compliance with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012 — and is registered with the National Privacy Commission (NPC).
All data transmitted between your device and ph28 is protected by TLS encryption. Sensitive data at rest — including financial records and ID documents — is encrypted using industry-standard protocols.
ph28 has appointed a Data Protection Officer (DPO) as required by Philippine law. Your privacy concerns are handled by a dedicated team, not a generic support queue.
ph28 never sells, rents, or trades your personal data to third parties for their own marketing purposes. Your data is used only to operate your account and comply with Philippine regulations.
Under the Philippine Data Privacy Act, you have the right to access, correct, delete, and port your personal data. Submit a request to ph28's DPO and receive a response within 30 days.
ph28 uses your gaming activity data to protect you — monitoring for problem gambling patterns and enforcing self-exclusion. Your welfare always comes first.
Our dedicated privacy team is here to help. Whether you want to access your data, update your preferences, or simply learn more about how ph28 protects Filipino players — we're available 24/7.
21+ only · Play responsibly · Gambling is addictive. Know when to stop.